SPro Africa
Position: Remote Customer Service Representative
Location: Work from Home
Type: Full-Time
Reports to: Customer Service Team Leader
About the Role:
We are looking for a friendly and solution-driven Customer Service Representative to handle inbound and outbound communications with our clients. You will be responsible for resolving inquiries, providing accurate information, and ensuring a smooth customer journey.
Key Responsibilities:
- Answer customer inquiries via phone, email, or chat in a professional manner.
- Provide accurate information about services, pricing, and availability.
- Handle customer complaints and solve them.
- Record customer interactions in CRM and follow up when needed.
- Collaborate with dispatch and operations teams for issue resolution.
- Maintain service quality standards and meet response time targets.
Requirements:
- Previous experience is preferable not a must.
- Strong problem-solving skills and a customer-first attitude.
- Excellent English communication skills (written and verbal B2-C2).
- Comfortable using CRM systems and online chat platforms.
- Reliable high-speed internet connection (minimum 30 Mbps).
- Suitable remote work environment: desk, computer with keyboard, headset/headphones, or laptop.
- You have to be Sole Proprietor or Private Company for service agreement.
What we offer:
- 100% Remote Work Work from the comfort of your home, with flexible schedules tailored for work life balance.
- Evening and Night shifts- 5 working days a week. 12:00-20:00; 20:00-05:00
- Training & Support Full onboarding and continuous learning to ensure your success, even if you re new to customer service.
- Career Growth Clear development paths and opportunities to grow into senior or leadership roles.
- International Experience Work with global clients in the US service industry (locksmith, HVAC, pest control, handyman, delivery, and more).
- Team Culture Join a supportive, multicultural team where your voice matters and collaboration is key.
- Competitive Salary Monthly compensation aligned with South African market standards, plus performance-based bonuses.
- Extra Perks Paid time off, referral bonus program, and recognition for top performers.
- Tools Provided Access to our company software and all necessary systems easy to use and fully remote-ready.